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You cannot create a paid offer

Confirm that the organization has an active billing account. Contact a platform administrator if the billing account is missing.

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Checkout does not start

  1. Confirm that the course offer is active.
  2. Confirm that the offer is available now.
  3. Confirm that the course uses public self-enrollment.
  4. Try the checkout again with a new browser session.

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A payment is still confirming

Wait briefly and refresh the course or Learning page. Payment confirmation depends on the payment provider response.

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A coupon does not apply

Confirm that the code is active, applies to the selected course, and is within its valid date range.